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★☆☆☆☆

“terrible car insurance claim experience”

Written on: 24/05/2019 by ABWF (1 review written)

A lorry went into the side of my car at a roundabout. Reported to the police. Clearly a non fault claim. However because the lorry was registered in Spain Direct Line say that I may not recover the £300 excess. I get the opinion they will not try very hard. The car repairer I have been referred to say the claim has gone through as 50:50. This is appalling by Direct Line as will affect future non claims. In addition their customer service is terrible, they just don't care. AVOID.

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