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“no car no refund nohelp for the custumer”

written by killyan on 23/05/2019

Hello. I booked this car and when i got to the Alamo office, thei told me that they cant give me the car because my passport is rumanian and my driver licence is from Spain (because I am living in Spain), and they told me that they cant rent it to me though in my passport is saing that i am resident of Spain. They told me that they cant cancel the reservation and that i have to do it in Alamo.com. I called a lot of numbers and nobody can help me to get my refund or to tell me exactly how to get it. They all tell me that they cant do the cancelation and refund because is made true a partner and they cand give me more information.