written by IanCFromReading on 18/05/2019
I ordered the Atera Strada DL 3. The package arrived on time and the packaging was in perfect condition indicating it had been transported with care. On opening and inspecting my new bike rack I noticed one of the tyre straps was broken. This appeared to be a rare Atera quality issues as the 2 halves did not align and appeared to have been pinched by a machine as each side of the break had signs of heat damage too. I called roofbox who could not apologise enough and immediately dispatched upgraded replacements free of charge. The replacement ents arrived promptly.
A true measure of quality of service is how the seller responds when things go wrong even if is not their fault. Roofbox offers 5 star products at 5 star prices combined with a 5 star service. I will definitely use Roofbox again
Thank you Roofbox