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“Delaying tactics”

Written on: 14/05/2019 by LondonRoth (1 review written)

Our Pet Plan claim for vet fees remains unpaid on the basis that it is due to be further reviewed in due course. On chasing it up again today (14th May), they reluctantly agreed that we 'should' hear a decision within the next 2-3 weeks (having claimed on 12th April). In the meantime, if our dog requires further veterinary attention, we should let him die because there is no possibility of Pet Plan giving any decision on paying any subsequent claim - they would act in the same way; ie delay any decision indefinitely.
We intend to take our complaint to the FS Ombudsman or sue Pet Plan for breach of policy.
Pet Plan is useless - don't waste your time or money forking out on an ineffective insurance policy which is unlikely to pay out on any claim (at least in time to save your pet from dying).

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