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“Awful hote”

written by Claytonab323 on 14/05/2019

We went on holiday August 2108 which we were very disappointed with. We have spoken to the travel agents and it was only yesterday that they say they had a response which I think is appalling. This was our first holiday for a very long time and was an emotional holiday. We didn’t expect to have to complain, and there were a lot of complaints.

I DO EXPECT A REPLY FROM YOU SO DO NOT IGNORE THIS E-MAIL AS IT WOULD BE VERY RUDE.

Comments: We booked a holiday to Malta last week, but were disappointed with a number of things. We asked for a hotel in an area where there were shops and some night life, there was nothing. We had to pay 7 euros for housekeeping, on arrival at midnight
It should have been a triple room but was a double and a camp bed.
We had to ask for towels, toilet rolls, clean glasses , cups, there was no tea or coffee facilities even though there was a kettle, the sheets were not changed at all. The bath room was filthy damp and it flooded when we used the shower, the locked on the door broke we were told not to lock it. The inside pool and the sauna were closed. Every morning between 6.30am and 7am there was furniture being pushed around the rooms very close to us as they were decorating the rooms the noise was ridiculous. They were painting the walls around the outside pool ladders were everywhere, they carried them though reception and all over the hotel. The only thing we can say was that the staff very nice, especially the man who organised our trips, we needed to get out of the hotel as it was not what we were told it would be, but it would have been nice to have been able to use all the facilities in the hotel. As advertised. I paid a lot of money and I am really disappointed. I await your reply.


They have still not done anything or even replied.to all my e-mails