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“Absolutely unprofessional ”

written by Young288 on 11/05/2019

The most unprofessional travel agency I've ever dealt with. They do not deserve even 1 star.
Her supervisor and the person I dealt with were very rude and totally did not know what they are doing.
First they requested to send them a scanned copy of my credit card (both sides) and my photo ID (which I refused for obvious reasons)...so, we did confirmation over conference call with my bank.
They asked us to send few different confirmation emails.
Then they "accidently deleted" confirmation emails and asked us to send them again.
At this point we should've cancelled...but it were the tickets for my husbands elderly parents to visit us from India, so we made a mistake of continuing with them.
And the "Grand Finale".... Instead of $2,910.00 they charged my card for $4,700.00 (!!!!) After 6 (SIX!!!) hours on the phone with them non-stop repeating that they did not charge this amount (even during 3-way call with the bank when the bank representative kept telling them all 9 (!!!) transactions were claimed)... So, after all this time we were finally able to cancel the tickets.
However, we are still to see if they will pay the money back.