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“Flow chart slaves and dubious ethics.”

written by M_Evans on 03/05/2019

A dispute of £30 on my HSBC personal credit card (Which I regularly paid off in full) grew to one of several hundreds (They were, in effect, trying to charge somewhere in the region of 1500% interest on a disputed item), due to the failure of HSBC to deal with it. I also had business accounts with HSBC. Neither the business, nor personal account people would deal with it and their complete lack of initiative (Any disputed item should be set aside whilst it is ongoing) and their buck passing has lost them all my accounts (All well in credit), plus two household insurance policies.

I would also refer to my father’s savings account, which they closed. The reason given was that it was inactive, despite him having an active current account. You would have thought that they would have realised that savings accounts are not generally used for day to day banking but this clearly is not the case.

I am sure that if breathing were not an automatic bodily function, unless the procedure was covered by a flowchart, most of today’s bank staff would suffocate