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“bad service and no proper customer service”

written by KoenCrabtree108 on 14/04/2019

I had an account with them when they first started stopped using them for my deliveries too many complaints from customers. The experience in the last 12 months as a receiver of parcels i,e as a end user has deteriorated because now the drivers can do what ever they want because there is no customers service no tel - no on line chat unless you count the digital on line only by email and by the time they reply it is too late and they very rarely understand or care what the complaint is. The driver who comes to my home is a very arrogant unpleasant unhelpful person delivering using a small car. to carry the parcels. And twice now I have had to spend my time trying to solve a problem were he told his head office that he could not deliver because no access. It is a normal House why no access. Second time same thing but because it was the weekend they just sent the parcel back to seller I have deliveries daily from Amazon Prime. Yodal post office, parcel post and others with no problems of access to my normal home only Myhermes I try my best to avoid sellers who user this company because the problems are too big an issue to spend my time on and being completely let down by this Company Who when the seller contacts them te customer services tells them a untrue situation SELLERS wake up you are loosing buyers move your business to a better Company