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“No notice that my goods weren't delivered”

Written on: 10/06/2011 by kirsty88 (88 reviews written)

I found a really nice maternity tankini on the Mothercare website and ordered it a couple of weeks ago. When it still hadnt arrived the day before yesterday i began to think i was going mad... had i imagined the whole thing? I ordered it again, this time for next day delivery. It still didnt arrive despite the delivery address being offices with someone on reception all day. This time i managed to find a tracking reference and i could see that my parcel had been returned to the depot. Not much good as i am going on holiday tomorrow and am now swimsuit-less. The reception is manned all day and they said at no point did anyone try to deliver anything or did they find a failed delivery card. Mothercare use HDNL who are notoriously bad at this. I would LOVE to comment on the quality of the swimsuit etc but can't as HDNL couldnt be bothered to deliver it. Mothercare customer service has been pretty dire, in that i received no notification of any problems, had to order this swimsuit twice, and still dont have it. I wont be using their online shopping again.

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