written by Llanelian19 on 04/04/2019
BEWARE!!!
Came to use my My Heritage family tree some weeks ago after a period of inactivity and a couple of PC / laptop replacements, to find my painfully built family tree was not there. The problem tickets I have raised have been simply batted away, suggesting (1) my email has changed (even though I have sent the help desk snapshots of previous communications going back to 2015) (2) I have changed my email recently (see previous (1)) or else...I have DELETED my own family tree.
This is all the assistance I have received and because I no longer have a backup due to my computer problems, I now no longer appear to have a tree. The help desk doesn't even seem capable of locating past communications OR my tree in their archives.
So, please be aware of this situation. I am desperately upset at this turn of events to think so much work has been wasted. I hope I receive some more constructive feedback but I am not optimistic. I hope fellow members of this site fare better.