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“Awful experience - avoid at all costs!”

written by snic18 on 03/04/2019

Had complete kitchen renovated in 2018, still feel like crying every time I walk into our kitchen. I think they saw us coming and when I look at our small kitchen (which now has less cupboard space than before) and the amount of money we were charged. We were naïve to not question exactly what make and model some of the appliances would be and it almost feels like they gave us the 'older' models they had lying in their storage. We were told the fitter would take a week but as we wanted specific worktops we should add on approx. another 10 days. More than 3 weeks later we still didn't have a working kitchen and we ended up with parts of the kitchen being botched together which we hadn't agreed on. Fitter was unprofessional, took delight in telling me gossip stories about other customers and even divulged details of his opinions relating to their lifestyle choices!

Like others have said - pretty much full payment is expected before they will send out the materials to your property - I was relieved we held back a very small amount. When the kitchen fitter left I sent a detailed email outlining the issues throughout the job etc. they sent another fitter to do the 'snagging' and started chasing us for final payment - unfortunately for them they never bothered to address an item I asked them evidence on and I haven't heard back from them since (which leads me to believe they weren't able to evidence this). I do think they were still laughing to the bank and again I have to say we feel we were well and truly taken for a ride when I look around the kitchen and wonder how it cost us almost £12K for an approx. 10ft x 9ft kitchen!

We are only now really coming to terms with our disastrous dealings with Clyde Kitchens. Every time I see their advert on TV I feel sick. Sadly we chose them because we saw their advert on TV and at the time they were Which endorsed - unfortunately for us during our kitchen fitting when issues started to arise I called Which and they had lost their Which endorsement days before we signed our contract with them!!! So this alone tells its own story.

This is just a snapshot of some of the issues without going into more detail. Appears some have been lucky but those who have not seem to have experienced similar issues.