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“Leather settees turned out to be plastic”

Written on: 25/03/2019 by Stuartlovestec (1 review written)

Purchased 2 leather settees costing thousands of pounds. 4 years later the sides split and cracked and it could be seen that in fact the leather was plastic. When I contacted DFS they confermed that only the seating area was leather and the rest was plastic, they would not comment on why they did not point this out at point of sale. The electric recliner section failed, the settees were sagging and the colour had flaked of the leather, yet they would not accept any responsibility, offer no repair or refund and even though we were paying for extended warrenty, they said they only sell the warrenty, they do not get involved in any warranty claims or advice if the extended warranty they sold would cover the faults. Never again will I buy from DFS and I would advice nobody else do either.

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