written by 227Sandoval on 21/03/2019
My contract phone stopped charging, my service provider said that was wear and tear they could repair but at an exorbitant fee, but I could go somewhere cheaper of I wanted. So I did despite being past 12pm cut off time they got the courier back late the same day they said I would get it back in 48 hours which I thought was wonderful. Then all contact became online. I chased twice second time it took just short of 48 hours to come back to me. I was of the understanding that they would look at the phone and advise what the issue was, but no they finally contact me and say it was the charging port (which has been repaired) but that there is another issue. I then had visions of a huge bill and decided to tell them to stop.
Their terms and conditions say if they cannot repair £29.99 plus VAT fee, but they want £49.99 despite telling me that the phone is now non repairable. The repair that was done was not authorised as they did not tell me what was wrong. More fool me first time I have ever been treated like this. Should have researched better as they quite clearly find "another" fault as a matter of course. Ah well off to buy a new phone, they will get no money from me.