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★★★★★
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“Outstanding customer service (Newcastle Gosforth Branch)”

written by Julietg75 on 21/03/2019

I cannot thank The person I dealt with and his team enough for the support, professionalism and efforts to rectify my mistake on booking my holiday. The Staff we really supportive helpful, going the extra mile for me, this is especially good as my istake was part of a symptom of a chronic illness (cognitive fog).
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The person I dealt with at Gosforth Branch in has really gone the extra mile to ensure that my needs were met and that I was not penalised by my mistake. I would like to thank him personally for his support and efforts. I have not used Thomas Cook for many years and after a very disappointing holiday with TUI I was looking for a new Travel agency to work with. This person and his team have renewed my faith in agencies and I will certainly be using TC now for my future holidays.
thank you

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