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“Company in a Legal outfit”

written by HugoJimenez on 13/03/2019

Joined the service a month ago and paid £200 for the terminal.
They decided to change their supplier/provider who does their Domestic transfers. which cost £1.5 each transfer.
This supplier/provider is having difficulties in resolving problems and the worse is they are testing this online not offline.
to make a payment you have to use IBAN transfer= international and obviously cost more.
when i contacted the call centre in Eastern Europe, all i get is someone that is reading from script. they wouldn't grasp that i shouldn't pay international fee for a domestic transfer caused by their system failure. Escalating the issue to a senior is almost like wanting to speak to parliament. that difficult.
The gap in understanding local knowledge is missing and the training given to agents is to repeat the script as many times as possible.
The Lesson here is that the communication is really hard and if you are thinking of joining please think twice as you don't have control over your hard earned money when you need it. paying bills and fulfilling direct Debit mandates.
in my case here they don't even have any ideas or dates when they could fix the problem. in the meantime customers will pay double for the transfer using IBAN. Can I call this a CAM? Yes. one that has a legal umbrella