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“very poor customer service.”

Written on: 28/05/2011 by theelz (1 review written)

since I bought the iPhone 3G (brand new £400) the headphones that came with it started to crackle after a month. when I bought some new apple 3G aproved headphones i found music to fast forward & i had to restart the phone.
I bought another set & did the same thing, only official apple ones worked ok (poor/average sound quality & overpriced at £20)
apparently this is a fault with the 3.5 jack on some of them. when I contacted apple I was told they wouldnt respond but thank you for the feedback!
the only other course was to go to a apple store, the nearest one was 100 miles away!
Also using iTunes is a total nightmare, very unfriendly if you want to manually put stuff on your phone (I have too much music to fit) & sometimes it would wipe everything off when putting ringtones on via iTunes.
also when deleting songs in itunes it only deletes them from the program, the songs remain on the hard drive!.
the screen is very good & the "apps" you can get some are great & reasonably priced, but apple's policy of planned obselescence is awful. release a new product every 9 months & charge the public another £400 for it.
a good exaple was the new operating system iOS4 - released mainly for the iphone 4 - but ok for the 3G also, but on installing it, the phone ground to a halt & apple wouldnt allow you to roll back to the previous version.
you had to unofficially mess about with it with 3rd party software. apples answer was to upgrade to a iphone 4!
want to replace the battery? you have to dismantle the whole phone, very fiddly or send it away & pay apple £50 for a £4 battery. (better than the original iphone which was soldered in, along with old ipods, until apple were succesfully sued & had to make it changeable.

Overall, its the poor customer service & poor build quality & high price that give the poor mark.
the plus points is the great screen & apps. oh & the 1 megapixel camera that cant shoot video as its locked off is pitiful on a £400 phone - It couldnt even do media messaging when I 1st bought it! (if you jailbreak it, you can apparently. locked off as a extra feature for the iphone 4 - more planned obsolescence)

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