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“took advantage ”

Written on: 26/02/2019

Following a fire at my workshop I urgently needed to divert all calls to my mobile. As my line supplier I called Chess to organise.
I called on the day after the fire to inform them what had happened and how I could divert my calls to a mobile phone. Initially very helpful but they signed me up to a 5 year contract over the phone and although I said i was not happy about this they did not offer any shorter terms and I feel they were taking advantage of a stressful situation
As a result this is costing over £650 per year.
I have requested a copy of the agreement which they have failed to delivery and have only sent an edited form of the verbal contract.

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