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“Flimsy neck strap which doesn't fit binoculars. ”

Written on: 12/02/2019 by elmers11 (1 review written)

Ordered Jessops Compaxt Binoculars for an upcoming holiday and was impressed when they were delivered within 24 hours.
The neckstrap supplied is completely useless and is very flimsy. The metal fixing is too big to fit into the spaces on the binoulars.
I emailed customer service and got an outa reply saying they would get back with 48 hours.
In the absence of a reply I twice tried online chat who could only pass messages to Customer Services asking them to reply!!!
Finally, after 15 days, I got a reply stating they do not supply accesories!! Surely they should provide a suitable neckstrap in the first place.
Am surprised and disappointed that a company Peter Jones is associated with has such poor standards.

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