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“Room is not as advertised”

written by Yeseniaf200 on 12/02/2019

I booked a 3 bedrooms garden view villa in the Ocean Villas resort in Da Nang, Vietnam for my family during my lunar new year holiday thru Traveloka. They mentioned Ocean Villa and I stayed there before so I know the place is adjacent to the ocean. But the driver sent us to the Point Villas which is a km away and you have to cross a public road in order to approach the Ocean Villas and the beach.

The Traveloka was responsive but repeatedly excused for ridiculous reasons: the villa is garden view (every resort has garden view room), I already accepted (because I had no place to stay waiting for my complain to be solved), the Point is part of the Ocean (which is not true)...

After checking I found out that the property owner - a company called Cozy Villas - intentionally hide the details in order to sell their lower rank villa as a higher one. That is why they never mention the concrete address in all materials and Traveloka tried to protect the owner instead of the customer. I mailed Traveloka trying to put a review on Traveloka’s website but could not find a way. Don’t know if they block me to review?

I am really disappointed with the Traveloka and the property owner. My mother is 82 could not get over the road to see the beach although I chose the villa is especially for her. I just want to tell my case for others to learn from my experience. Stay away from Traveloka and that kind of property owner.