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★☆☆☆☆

“More mis-selling”

Written on: 08/02/2019 by AinsleyWatson (1 review written)

I cannot fault the car nor really our collect and drop experience at Malaga airport last September. My 1 star review is because I was mis-sold a product I didn't want or need - no doubt, along with many others.
I took out separate excess damage insurance in the UK before we left for Malaga. Breakdown cover is included in the standard hire agreement so I didn't need that, however, on arrival at Malaga airport collection point, the agent told me that it wasn't included and refused to provide me with any vehicle breakdown telephone number. The only way he would provide me with a phone number was if I took out additional breakdown cover at a cost of €40.
I protested but I was not prepared to leave for our 10 day tour without any access to a phone number if we got into mechanical trouble.
When I returned home, I was able to confirm that breakdown cover is a standard inclusion (despite being told that it wasn't) so I have spent the last 5 months arguing my case including via the UK European Consumer Bureau, only to discover that this appeal resource has no enforcement "teeth"- and Centauro continues to refuse my appeal thus, condoning this mis-selling activity. By the way, I booked the car through Argus car Hire who also wanted nothing to do with my claim and merely pointed me back to Centauro.
Its my belief that this industry is rife with this kind of bad practice/ deliberate customer deception/profit enhancement activity. Its a national and international disgrace. It goes without saying that I will never use Centauro again and advise others to follow my lead

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