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★☆☆☆☆

“Failed when it counts.”

written by Bowen122 on 01/02/2019

Competitive prices mean nothing if quality support is not there when needed, sadly this was the case with E Buyer.

I ordered a part that has failed within it's warranty period. It took double the stated length of time before i got a reply to my request. My messages were clearly not read properly as a question was asked that I had already answered in previous messages.

Eventually after a few weeks the return was accepted only for me to be told that they will not replace the item despite it still being under warranty and that I will only get a "proportionate refund". This is unacceptable.

This was me dipping my toe in with E buyer to try them and I was burnt already. I certainly will not be using them again or recommending them to anyone. The worth of a company can be measured by it's service when things go wrong, while e buyer did respond the process and result was unsatisfactory.

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