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“Pull out if its not too late”

written by Madalynn127 on 01/02/2019

I urge anyone who has put down a reservation deposit to pull out now.

I didn't listen, I thought it can't be that bad. I did my research and met several people on the earlier phase who had no problems, they were happy with their homes. Now it appears that they were reluctant to say otherwise. On this development, or cult as I'd prefer to call it, it's very much "keep your mouth shout, pretend you're happy, write a five star review and we will fix your snags". Sales team (lady) is the most two-faced person I've ever met. Prepared to make her self look good and pass blame onto her colleagues, she's got no clue about data protection and gives out far too much information about other residents

Build and finishing quality = absolutely appalling, my new house looks like it had previously been lived in by squatters. Damage to windows, doors, driveway, kitchen, flooring, paintwork, woodwork, carpets, plumbing.......... the list is endless.

Head office have so far been ok with acknowledging the shoddy work, but the trades they send round to fix/repair/make good are clearly unskilled or just don't care enough to do a good job. Now I'm faced with having to do a lot of work myself and pay other people to get it looking to a decent standard. I cannot have them keep coming in and making things worse. You cannot blob gloss paint over badly glossed wood and expect a good finish, nor can you hide the mistakes with 4 inches of mastic.

Communication between customer care, site management and maintenance staff is non existent. I've had people turn up to do jobs that are on other houses' snagging list, and I'm sure the jobs which haven't been done at my house have probably been carried out on someone else's house. The constant change in management positions on site leaves me having to chase and explain things over and over again.

It's making me ill. I can't concentrate on anything else and every day that someone is in my house to "fix" something I dread going home, not that I can even call it home.

If I could turn back the clock - I certainly wouldn't have bought with Persimmon.

For those of you reading this who have exchanged, good luck and I sincerely hope you have a better experience. If you've paid thousands on upgrades, you might be well looked after, it certainly makes a different on this development - the more you paid in extras, the more attention is paid to finishing your house at a decent standard. Although I will add, no fancy granite worktop and glossy cupboard doors will improve the quality of the kitchen carcasses (they are terrible).