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★☆☆☆☆

“APPALLING MANAGEMENT FAILING TO REPLY”

written by 413Self on 10/01/2019

WOULDN'T GIVE IT A ONE STAR. TERRIBLE CUSTOMER SERVICE I AM GOING TO CANCEL THE CARD when i get my complaint answered.
Had problems most of year with MANAGEMENT. Have asked on six occasions for a new pin for over six months. FAILED
Had charges put on my account, I have for six months asking them to prove these charges and send me copies of the statements. They did not send me a copy but one person said she would credit my account with £20 for poor customer service I had received. FAILED TO DO THIS AS PROMISED. Still not resolving the problems or sending a new Pin they only credited my account with £10 not £20 for poor service and failed to send me the proof after I had been charged approx £60. Six letters and two online messages since all ignored. MY ACCOUNT WAS £2000 in credit and they FAILED to return my money on request. In the end I had to spend it to get my money back. Appalling
STAY AWAY THIS COMPANY IS NOT FIT FOR PURPOSE AND NEEDS INVESTIGATING. Giving Debenhams a bad name
Your better off with American express where you get cash back rewards wise.
i give this card a star nil rating for customer service and value for money. they are a disgrace

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