written by KTAnn on 28/12/2018
An avid traveller by desire and necessity, my Tripp case has been used a lot. However, not all roads and paths are as well-designed as the cases. After several years of intensive use, one of the back the wheels completely wore down. This rendered the case fairly unusable.
I was loathe to throw it away, not only because it is an excellent case,but also because of the waste and all that plastic. I therefore contacted Tripp and asked if it was possible to fix. Without issue, following some photos of the broken wheel, they sent me a new wheel without charge. It was easy to unzip the lining and screw in the new one. The service was also excellent and very friendly.
It's just a shame they don't advertise this service first before offering a new case! Much better for the environment.