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“Worst Customer Service and Sales Team”

written by taSparks467 on 24/12/2018

Spent a lot of time choosing a car. Completed online order form Friday. Rung back by Sales Advisor and went through multiple aspects of the order/lease. Told that order would be held until after the weekend and to call back. Called back Monday to speak to the same Sales Advisor as told to do. The car had gone up by £50pm! Sales did not give me the heads up on the Friday that the manufacturer was putting the price up over the weekend. The reason according the Advisor: "why should we know what the Pricing Department is doing". An extraordinary admission for a business. Basically I was told "tough". This led to trying to speak to a manager. Obstructed. Tried to speak to Customer Service. No manager apparently available in the whole company. All on holiday! Finally after much badgering I got through to the Sales Manager. Not interested. Amazingly she could not understand why I was aggrieved. She was very defensive and arrogant. My current vehicle is leased through them but I will not use again. The website looks professional but behind the scenes it is shoddy. Also, the tone and attitude of the employees is not customer focused. I will advise all I meet not to use them. Ironically, what led me to them in the first place was word of mouth endorsement so they should remember how powerful this can be. I am now left to start the search again and to write to the Managing Directors who I have no doubt will have the same approach as their employees. Good luck.