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“Absolutely terrible customer service.”

written by bettymay1983 on 22/12/2018

So this is the end of the Yours saga.

23 October. Place order for clothes online. Receive dispatch notice.

27 October. Get told items NOT shipped. Company wants an extra $90.

27 Oct to 2 Nov. Discussion with company about postage costs.

3 November. Request details to pay extra for postage.

5 November. Have heard no response. Request details to pay extra for postage again.

6 November, 3am. Receive payment details.

7 November, 12pm. Make payment for shipping.

7 November, 11pm. Yours Clothing CANCELS my order.

8 Nov. Receive confirmation order shipped.

17 Nov. Recieve email saying all items out of stock. Contact yours requesting clarification.

18 Nov. More apologies. Item hasnt been shipped as informed. Item shipped yesterday.

20 Nov. Receive parcel. Open to check items all there. 3 items not shipped. Note inside informing a refund has been processed. No refund had been processed. Assume this was the order shipped 8 Nov. Choose to wait for parcel shipped 16 Nov to get all of my items, then initiate return of excess items.

5 Dec. Query where my shipment or refund went. Provide evidence supplied with shipment that it was short these items.

6 Dec. Missing items refunded. Up to 7 working days for refund to be received.

17 Dec. Query when refund was processed. Advised was not due for a refund as 'all items were shipped.'

18 Dec. Refund processed.

19 Dec. It's over. Refund received.

FIFTY SEVEN DAYS.

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