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“Seems easy enough to put together until you have to...”

Written on: 29/04/2011

Seems easy enough to put together until you have to put the mat on.The instruction videos showed how 2 people is all you need for easy assembly was far from the truth. We paid a handy man a full days work at $60 an hour to help my husband assemble it and after all that the trampoline buckled 4 ft. off the ground on opposite legs. They undid it over and over all day following the instruction manual and video from their website they ended up with bleeding blisters on their hands and still the trampoline's legs were up in the air, it was supposed to be a surprise for my son's bday and it was devastating to see our kids heartbroken because we could not let them use it since it was HAZARDOUS and UNSAFE. When we called and spoke to Premier Trampolines,we were told that to fix the problem we need to have a guy who does assemblies for them come to our place, but we have to endure the cost of $180. Now it was their product which was faulty, why do we have to endure it's costs? After all their product was faulty, we had the right size mat and followed the instructions meticulously.We called PREMIER Trampoline a few times, originally they requested that we send photos and count if we had 90 springless springs which we did. We could not send photos because we were 45 minutes away from the nearest town which has internet. We were in our farm.We were given the impression that they would help us but when it was clear that something is wrong with their product,instead of sending someone to fix the problem apparently we had to pay for it because that's how they run their business. I told him, we are so disappointed, I asked him whatever happened to customer satisfaction, He said customer satisfaction is not one of their policies.It's not how they run their business. I just could not believe what I was hearing. They are liars and totally have no accountability for their products and how they run their company. It already cost us so much money transporting the trampoline from our house to our farm, handyman costs and then all that time and effort wasted and had to deal with mean, unprofessional management. For pure principle, I spent money for shipping returning the Hazardous trampoline back costing $280 just on courier alone. I was told that when they received the trampoline, I will be refunded the money for the trampoline and courier costs. So we sent it back, not in it's original packaging as it was damaged from the rain. The courier went to deliver it back to them but they refused to accept it "because it is not in it's original packaging and they cannot resell it" (Premier Trampoline. The owner of Premier Trampolines told me the packaging was damaged with parts hanging out and that's why she didn't accept it. This was a blatant lie, as we have photographic proof of the boxes when they left, and testimonial evidence from the courier at all stages of it's journey, including the statement the owner made to the courier who delivered it to her. We are now pursuing our refund through the Department of Fair Trading. My advice is never do business with Premier Trampolines in Geelong or buy this product if you don't want to end up with a massive hole in your pocket and hole in your head. They have no accountability for the cheap poor quality products they sell, they have appalling business ethics and are just building their business misleading families like us. This trampoline should not have been allowed to be sold in the Australian market. I fear for the children's safety out there. The base of this trampoline is so cheap and weak ,not solid or sturdy for any kid to jump on.It was out for only 4 days and it was already developing rust. It's only a matter of time a kid will be hurt out there with this cheap quality trampoline.

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