written by Tonyd428 on 18/12/2018
Absolute nightmare with this company - avoid at all cost. They messed up all the shipping info and didnt reply to my email for over a week. They then obscured the returns process for over 7 weeks.
Very importantly they are a based in germany, ship from germany, and you are signing a german comsumer agreement when you buy. This is absolutely without knowlege as they market themselves as a UK company.
If you have an issue with your delivery or a return you're going to have a fight on your hands to get your money returned or your item returned - it's taken me nearly two months of constant emails.
Although they replied to my emails with formality (over 40!) they refused to give me info on returns policy, returns tracking numbers or any helpful information at all. They deliberately obscured the returms process for weeks.
Do not give these jokers your hard earned cash! They are not based in the uk and you're not protected by uk consumer law!!!