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“IWeb Share Dealing: Poor ISA Transfer & No accountbility”

written by ivSloan486 on 29/11/2018

We (myself and my wife) use Iweb share dealing for its lower transaction fee. Though it has agreed to transfer our Self Select ISAs from Interactive Investor, it took unusually long time, was incomplete and we being penalised in connection with corporate actions. Once agreed to transfer, instead it chasing Interactive Investor for complete transfer of the account, we were forced to check again and again about transfer of some shares and cash and remind them.

The customer service girls tellsq that it is our responsibility rather than Iweb's responsibility to deal with the problems, and if you try to put a complaint they straight away tell you they will take your complaint however it will be invalid. Thus they act as police and judge, an unsatisfactory way to deal.

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