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“I've had 2 of these, Type A and Type B (the most...”

written by Cheshirebuyer on 17/01/2011

I've had 2 of these, Type A and Type B (the most recent) In my home I wanted the network to allow data sharing from a common source, and also to allow media streaming to compatible devices. Point to note is that BT also sell and promote other brands, such as Netgear.



I have a Netgear NAS, which connects to the router, and should allow data sharing with other devices on the LAN. PC can access my NAS fine, however the media streaming aspect is killed by the BT hub. So for example, I cannot stream music or movies to my hi-fi and TV via my Xbox. Strange as they are all supposed to be UPnP/DLNA compatible. I sought help from BT to eventually be told by a reasonably rude person that there was an incompatibility. I pointed out that BT advertise the brands and product families I was having problems with and asked to be shown a list of compatible/non-compatible kit. As expected no-one could do that for me either. The hub had also dropped connections, and as for the phone, sometimes it would not allow me to call the numbers I wanted - just a dead line.



I've now dumped the BT hub in favour of a Netgear model. It works as it should with minimal messing around. I can now share my data and media as I want to. I'm glad to see the back of that black box, but remain disappointed and frustrated at BT's arrogant and unhelpful approach to customer service. BT need to be reminded they don't have a monopoly and should drop the attitude. BTW a search for issues with this hub, suggests they are many, yet BT choose to stick their head in the sand instead. Nice.