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“DO NOT USE FIRST UTILITY! ”

written by Spencer385 on 26/11/2018

The worst customer service I have ever experienced. Completely incompetent and don’t have any communication between departments. They persuaded us out of money and sent debt collecting letters regardless of whether we paid them.
We were persuaded out of over £500 and were told every time we called that the notes from the previous call hadn’t been saved. When setting up a direct debit to pay off the outstanding balance (regardless of whether we should or shouldn’t have paid it) that wasn’t on the account either so debt collecting letters were sent. No matter how many times we called it was never saved or communicated. They are in a nutshell an absolute joke.
DO NOT USE THEM!!!

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