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“Pure Rally Monaco”

written by agnieszkakawasaki on 21/11/2018

We booked a car rally experience to Monaco last year through Pure Rally website which included ferry tickets, hotels and a party at each of the stops (Paris, Lyon and Monaco). It all went well apart from the fact that the hotel at which we were supposed to stay in Monaco changed in the last minute. We were then asked to pay a deposit of nearly 400 euros to cover potential damages to the room and use of bar located in our hotel room.
After a few days, the hotel decided to retain our deposit because Pure Rally did not settle the bill. The owner who was with us at the rally said that he was late with the payment and we would be getting our money back from the hotel. As we were staying in Monaco for a few extra days, we went into the hotel who categorically disagreed and said that there was no payment from Pure Rally and we should claim our money back from the organiser of the holiday as they would not be issuing any refunds.
We then contacted them and asked for the refund, he carried on claiming that it's the hotel who will be paying us back. This affected over 50 drivers who attended this event.
After a while, he finally admitted that hotel won't be sending anyone their deposits back and promised to issue refunds. We all sent in our bank details to his accounts department but haven't received any money back despite ongoing promises and delays.
We have done our research and he has had many businesses which have been closed down and a lot of negative feedback has been left from people who were charged several times for the same product, even a camera that he sold on Ebay but never sent to the buyer.
We then heard that there were some more issues with a recent rally to Germany so it seems that this man has been treating people like this in many ways for years and is not looking to stop. He has been investigated by BBC Wales in the past.
We are still in touch with many people from the rally and so far nobody has had their money back apart from one person who just received an email promising a refund one more time than everyone else.