written by edytak13 on 19/11/2018
The pick up process was very quick and efficient. Got the keys and all the necessary documents within 5 min at the desk. Car was a different model from the one in the original contract and had a lot of scratches, I didn't mind the different model, and thankfully all the scratches were documented. I did take a bunch of pictures at start and end of rental though ( just in case, as there's a lot of very negative feedback about that for most of the car rental companies). Drop off was quick and easy too. I parked the car in front of the pick up/drop off point and an employee went to check it out within minutes of me arriving. She checked the car and as there was no additional damaged, stamped the documents and that was it. Whole thing took less than 10 min. My credit card deposit was back in my account within minutes too, as my insurance was different from the one offered by Rhodium and I had to leave a 1230 euros deposit (all as expected). From all the negative feedback about car rental I was expecting much, much worse, but it was easy and stress free. Would definitely recommend :)