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“Poor product even worse customer service”

Written on: 15/11/2018 by skittles1979 (2 reviews written)

I have used 999 inks several times and have been happy with the service and had no reason to expect things to be different this time, how wrong was i?

Normally I am in front with ink but I had left it late and needed ink urgently so used 999inks express delivery. The ink arrived but there was cartridges missing and the ones that were in the package were all different brands. These brands were different to what normally come and looked very low quality but i needed to use them. I put them in the printer and they seemed really loose and the printer kept saying the ink had run out, i looked at the boxes more closely and could see they had sent the wrong cartridges. I went to remove them and noticed that ink had leaked everywhere damaging the printer and the cabinet that the printer sits on.

I was not happy bit assumed the 999 inks would resolve and it didn't need to be a big issue. I called on and they were closed so i emailed them, 4 days later I had not heard from them so i called again. A lady who answered said they had sent all the cartridges i had ordered and that the cartridges they sent were correct and then accused me of lying, which i did not take too kindly too. She said she would not issue a refund or send me the correct ink so i asked to speak to a manager. The manager was in a meeting and i was told he wold call me at 5pm, i checked what time they closed and was told 6pm. 5:40 and no manager had called me so i called back. I got the same lady who said they were busy and that i had to email her evidence, i took pictures of the inky mess and the wrong cartridges and emailed them to her while she was on the phone. She agreed i had the wrong ones but said they would not refund me until they received all the cartridges back including the ones they never sent, how an i send something back i have not received?. I said i wanted to speak to a manager and she said he would call me back it was almost 6pm so i said i wanted to stay on the phone and wait and at 6pm she hung up and went home.
I then sent an email explaining why i wasn't happy with my order and also the lack of customer service, that was 3 days ago and I have heard nothing.

BUYER BEWARE - They are good if you don't ever need to complain or have an issue, if you are not happy with order they don't want to know

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