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“Show contempt for customers”

Written on: 09/11/2018 by Javionr24 (1 review written)

In March I asked Aviva to drawdown income from my pension as I wanted to receive it in the 2017 tax year ending on 5 April. The company paid money in to my bank account on 4th April in period 12 of the 2017 tax year. They then sent a certificate to HMRC saying the money was received on 10 April allocated to period 1 of the 2018 tax year. Due to this error I have paid over £2000 tax that I do not owe.

Despite numerous phone calls, emails and a letter to the CEO the company have done nothing to correct their error. They have not even responded to emails.

HMRC tell me it is Aviva's responsibility to correct their mistake.

My advice is to avoid this company.

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