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“Torc24 have been great, helpful and responsive”

Written on: 08/11/2018 by RoxanneS (1 review written)

Tor24 have been great in getting us through the mortgage application process. We worked with Imogen after we reserved and through the initial affordability checks and as we reserved quite early, she kept us in the loop and always got back in touch with us when she said she would.

As first time buyers we have a lot of questions and she was always on hand for a call to answer any queries and was very patient, I never felt like I was bothering her which is good as it a very big purchase and you want to feel comfortable with the process.

We have not been dealing with a particular man regarding our mortgage application and he was again very helpful and got us an offer we are happy with answered all of our questions etc. Our valuation didn't go to plan and again as FTB we were not sure how to proceed, although we were told by the progression team we could use another lender (which we didn't feel comfortable with) he discuss all options with us and after putting our doubts aside we decided to appeal the valuation and then go from there. This worked in our favour as the developer reduced the costs so a win for us!

Due to the relationship with the builder the standard fee was waived but we went with the loyalty package which was about £350 meaning that any further applications we would have we can use Torc24 again at no additional cost. I do wish this had been made more clear at the beginning however, as we were told during our mortgage advisory appointment and not ahead of time - but of course we didn't have to go ahead with it at all and it was our choice.

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