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★☆☆☆☆

“I applied in March for a 3 pound/month package to...”

Written on: 08/11/2018 by Barnesoi1980 (1 review written)

I applied in March for a 3 pound/month package to complete a cv assignment. Little did I know, in the finer prints this 3 pound package if not cancelled within the next 2 weeks, they will continually charge me for a yearly package, i.e. £25.80 per month. No notice/email was given about the money being deducted from my bank account every month for the past 8 months.

I had not used their service since March, which was for the assignment. Therefore, I asked for a full refund or a pro-rated refund since I was not using the service. However, I was only refunded £25.80 for one month. And while negotiating my refund the customer service worker kept persuading me to buy another package. When I questioned about the amount for refund (I asked a few times) the person finally mentioned £25.80. My advice is to not set up an account on this website, they are untrustworthy and will take your money.

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