written by Howard069 on 07/11/2018
Booked a specific level of room with this company (and paid extra for it) only to find when I got the hotel that they had booked a lower level of room.
The hotel actually showed me the booking which stated the level of room booked.
I contact customer services (what a joke) to ask that they sort it out and was told that it may take 24hrs to action as everything had to be done by email. I was trying to check in at the time.
After days of calling/emailing they they just ignored me.
They also told me that the two rooms were the same even though you can book the DIFFERENT options.
No refunds.
I will NEVER use these again.
Do you own research though. Look at the forums and see the horror stories written there. I wish I had - Lesson learnt.