written by HunterMussman on 06/11/2018
Great support team! I had a problem with my site using an old PHP version and I initially did a support chat if this is something that can be done from cpanel. Unfortunately it was not some missing setting but the good thing is the support knows my issue and immediately asked me to create a ticket since it will be handled the migration team who handles this types of request. Then, I created a ticket and immediately got a response and confirmation if I want to proceed with the changes (since there will be server change). Everything was explained and was communicated clearly before doing the migration.