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“Dreadful in every way”

Written on: 03/11/2018 by DesireeRasmussen (1 review written)

I had the misfortune to deal with Eon recently following a house sale. Although they had all up to date information - sale completion, meter readings and payments, they continued to send bills to an empty property and finally via an estate agent I discovered they had given my details to a credit agency. I called them numerous times - well over a dozen, was kept waiting for a reply for 15 - 30 minutes at each attempt, and in addition to this no one appeared to be able to handle the problem. Finally after 5 months of calls and explanations someone finally managed to follow the paper trail, sort out my correct address and use the meter readings to produce what I thought would be a final bill (standing charges only). In days an 'estimated' bill arrived - Eon had added fuel onto the bill - it seems a ghost was using energy there. Today weeks and weeks later I'm now requiring a refund! Do not use Eon. I have never experienced such incompetence, such appalling customer service and quite frankly employees ability to grasp an understanding of a not very complex situation. I also note that they are not offering a good deal on energy either!

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