Report Abuse

“STAY AWAY!”

written by Racecargurl on 27/10/2018

I booked an introductory two hour lesson on Tuesday of this week and received a very professional booking confirmation that I printed off with the name of the instructor and the time and date of the lesson. This was followed up with a text message via email to me YAHOO address 24 hours before the driving appointment. Impressive I thought. That's were the good vibes ended.

My appointment was booked for today (Saturday 27th) at 10:30am and I went downstairs to wait in the street for the instructor at 10:20am. That was my first mistake. No instructor came or called. I waited in the street until 10:40, thinking perhaps he was lost or running late and did not have my number and then called the main booking line, as I did not have the instructor's number myself to call him and follow up with his whereabouts.

The lady who answered the phone was friendly and as helpful as she could be when she took my details. She checked the system and confirmed that I was booked in and there were no notes indicating a cancellation. She promised me that she would contact the instructor and then call me back to let me know if he was running late.

No calls came through from the school or the instructor. I then called back at 10:56. The lady who answered the phone apologised and said that she was only operating a switchboard and advised me to go home and give up on the lesson. Really? I was surprised that a "professional" school with a slick website would operate in this manner. She advised that she would let the owner of the company know what had happened today. I will await his call.

I want to advise anyone considering this school to forget it, move on, pay someone else and get a professional driving experience. Don't be taken in by the slick website and the fancy pictures on their website.