written by LucasLee390 on 16/10/2018
DO NOT HIRE A CAR FROM SIXT AT DUBLIN AIRPORT.
I presented my pre-booked/prepaid documents at the desk and was asked to provide a 5 year no claim letter from my insurers and a Doctor's letter confirming I was fit to drive? I am 79 and it's Terms & Conditions had clearly stated maximum age of 80. No reference to these documents not in two prior welcoming e-mails which stated that only provide driving licence, any payment pick up keys and away you go.I couldn't provide them so was refused carhire. I was also informed that I would forfeit 3 days hire charges of 120 Euros as I had no option but to cancel. When I questioned these requirements the desk manager became antagonistic and just referred me to Customer Services. The lack of a car destroyed our planned weeks holiday in Ireland and Customer Services were of no help at all. Two e-mails and a subsequent letter to Dublin Customer Services seeking an explanation still remain unanswered. I therefore wrote direct to SIXT HQ Germany where I received an apology for my situation and an admittance that steps had been taken to make their Terms & Conditions clearer. This did not help with myself and my wife having a stressful and unpleasant week in Ireland. I have however received a full refund of my payment.