Report Abuse

“Be Aware if buying Wheel and Tyre Sets”

written by weejono on 14/10/2018

Having used MYTYRES previously for tyres only, I had no issue using them again this time to buy a set of winter wheels and tyres for an E60 BMW.

After deciding which rim and tyre combo I wanted and the website showing my vehicle with the chosen set, I placed my order.

Goods arrived, all appeared fine.

After fitting I noticed a bad vibration at about 45mph upward.
Thinking that the wheels were not properly balanced (or perhaps some weights had come off) I took the car to my local garage who re-balanced them. The issue remained and they were unsure of the cause. The Proline Wheels or the Michelin tyres could be faulty they said. I checked my invoice, contacted mytyres to get a generic email back….you can return but only the faulty item (not set or even tyre and wheel) this would then go back to supplier and if deemed faulty they would replace.

I still felt it hard to believe that they were faulty so I did some research and found a roadforce balancing machine at a specialist wheel place, took them there and after checking car (which was perfect on originals and no suspension issues) they were perplexed after re-balancing that the vibration still existed.

It was on closer inspection of the wheels that they found a miniscule amount of play at the hub. Mytyres should have supplied a fixing kit (spigot) small plastic clips. The difference was so slight I nor two garages did not realise straight off that something was wrong.

I contacted mytyres and about a week later I received four plastic clips, I re-fitted and guess what I have the smoothest best balanced wheels ever. Great!
When I complained to mytyres about the fact that I had not been supplied with the adapters in the first place or that they were not mentioned on the invoice or website and after explaining that THEIR OMMISSION had cost me (my time) two of my days off, over £200 in garage/specialist bills to try and resolve - rather than get some kind of apology or a ‘fair’ settlement they offered me £35!

I complained that this was not ‘fair’ and was offered £40……I have refused…..as to me they have neither addressed the issue (how many others have had this problem) nor was the compensation offered proportional. Had they behaved professionally and offered a suitable settlement, I was not expecting anywhere near what I spent (as I know it was my choice to have vehicle/wheels assessed but what option did I have) – I had a car that was undriveable and a wheel set I could not return.

Perhaps I was naïve, not knowing that a fitting kit may be required but I am sure I won’t be the last so please don’t get caught out like I did.

Overall – I will not use MYTYRES again and would advise anyone buying wheel sets to be very very wary.