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★★☆☆☆

“Told National isn't National. Not kept informed ”

written by Reviewers24 on 03/10/2018

Made the call at 7pm to be told National didn't mean National. When you buy National recovery You think that they will recover you home (or to a garage your choice) from anywhere in the country. I was told 'National' only refers to where they will collect from and that they have a range of 21 miles. This was great news to hear as I was with my 5 yr old and miss on a Sunday Night 84 miles from home. 21 miles would put me 25% closer to home but I would still be screwed. I was told they could only go 21 miles to a garage or home, as home was outside that range it wasn't an option. I asked what sodding garage was open at this time of night!! I needed to get home 21 miles wouldn't cut it. As I had Bluetooth on my 5yr old had heard and understood enough to get upset about the thought of not getting home. They then v. v. Very reluctantly agreed to take me home. They said it would be a 90 wait. Great the area I was I had a 90 min time restriction. I waited 80 mins with no info, so I called back to be told as my car was soo big and I had 2 pass + myself they didn't have anything that could handle us. My car is a zafira not a stretched limo. 3 people isn't an excessive number of people to carry in a car. Well I finally at 9pm (30 mins over my time limit for parking) got a call from a recovery firm saying they would be out to get me. I explained where I was very clearly. A couple of mins later they phoned back to confirm my destination. I was then told they don't go that far, especially not at that time of the night. They would have to arrange for a swap over down the line. Well when he arrived I said what had happened where I had come from, I was shocked and annoyed to find out he is based 2 mins from my starting point and been sitting around waiting for a job to do since 4pm... He said No one called him til 9pm even though they know his one of the only vehicles big enough to do the job in that area. We got to the limits of where he could take us and was told to drop us and leave. It was about 11pm and a cold night and my child was asleep in his warm cab. Thankfully he said I can't just leave and he would wait for the other truck. He said he couldn't drive away without making sure we was safe and warm. They was a big R.T.A on the northbound lane of the motorway which meant the second recovery vehicle was delayed by over an hour. I was soo thankfull for the first driver to allow us to remain in his warm cab. The second vehicle took us home and we eventually made it home for 2am. A journey that normally take 2 1/2 hrs took 7 hrs. What was more frustrating was when I lookec online it say local recovery has a limit of 25!!!! Miles. So why was I told 21 for national. Not impressed now looking for new breakdown cover, who don't mislead.

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