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★☆☆☆☆

“Unimpressed!”

Written on: 28/09/2018 by Nanowar (1 review written)

Was quickly signed up and confirmed. Incredible customer service during that portion. Then, I tried to send money to our teenager travelling alone and with depleting funds in Australia. I was told that he would receive funds either that day or the next. So, I set up a transfer to him, which I know now was done properly. Then, under TransferMate instruction, I set up a transfer to their Canadian associate bank. I was concerned that I hadn't done it properly, the next day, when my son reported that he did not receive the money. So, I contacted TransferMate by phone and live chat to determine if I had done the process properly. In both cases, I was told it was done properly. 7 days later still no money withdrawn from my account or deported in my sons account. The short conclusion is that none of the employees ever told me how to properly send them money so they could send it to my son. It was incredibly frustrating as he went without cash for so long that he eventually had to get a job to stay afloat. All of this could have been avoided with a simple description of how to complete the process. I'm now deleting my account and going to a company that does a better job of communicating with its clients.

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