written by JanetKennedy on 25/09/2018
Claims process is awful. Multiple excuses. Rude and obstructive staff with the occasional ok one. Each staff member gives you different answers. Left on hold for hours with no resolution. Mess up regularly couldn't organise the proverbial party in a brewery. Up to 10 hours on the phone and on hold and so far nothing sorted at all.
Will mark you at fault if someone drives into you if they have a more expensive car.
Will make you chase up your own loses with the other insurance company as in their words not their problem. Will pass your details on to multiple ambulance chasing firms.
Will not provide hire car in a timely fashion and will leave you stranded for days.
Will stall as much as they can if you have a non fault accident so they can try to not pay out