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“I would never use this company again”

Written on: 23/09/2018 by NoelleDonahue1945 (1 review written)

I had a no fault claim (19 year old with a black box drove into the back of me and accepted it was her fault). Her insurance company offered to pay, I wish I had taken them up on the offer. Spent hours on the phone to Churchill with various people - they sent me a letter confirming my no claims was intact, then denied my no claims was intact, then asked why I was ringing about my no claims as they had already sent me a letter saying my no claims was intact (YES I know but another part of your company is denying this). it became almost surreal. I will never take insurance out with this company again. They have now sent me 6 letters cancelling my insurance, reinstating my insurance, cancelling it again and giving me various different refunds. Truly awful.

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