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★☆☆☆☆

“Reeds Rains Didsbury - Avoid like the plague”

Written on: 13/09/2018 by GazMorris (1 review written)

- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company.
- My bank details were sent to a different person (who happened to have the same name).
- Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’.
- Absolutely awful at returning calls or replying to emails.
- Lost two sets of keys to the flat, meaning I had to get more cut.
- Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing.
- The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure.
- Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract.
- It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’.
- Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.

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