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★★☆☆☆

“Good but returns are absolutely excruciating”

written by Roche196 on 06/09/2018

After many good interactions with this company, I needed to return an item that arrived defective. What should have been simple return became a week-long battle of jumping through hoops, ever tighter and higher.

First they requested photos to prove the damage to the book in a book/DVD combo item. Photos supplied. Then a part refund was offered. Declined. Next, I was asked to ** make a video ** proving defectiveness of the DVD. A clear description wasn't enough.

If you are 100% certain your item will arrive in the condition you expect and you are 100% certain you will never need a refund, then by all means this seller is appropriate.

But if you sometimes return damanged or defective items, then either avoid the Book Depository, or home your photography and videography skills and expect a momumental battle.

I would have liked to have known how excruciating and prolonged the return period is so that I could have chosen another seller.

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