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★☆☆☆☆

“If only -5 star was an option.”

Written on: 05/09/2018 by Self451 (1 review written)

If -5 star was an option this is the rating I would give. I had the biggest nightmare with my return delivery.

1. Whilst trying to book a Saturday return delivery online I realised it wasn't an option. I had to make multiple international calls asking LoveSpace to sort out the problem. Despite getting multiple written and verbal reassurances that the problem will be resolved within the day, it took 3 days in the end and I barely made the 11 am deadline.

2. As an international student, I had to ask friends based in the UK to help me sign off my delivery. But on Saturday, the day it was scheduled to come, no boxes came. I had to make another international call to find out that there was a technical issue that stopped my boxes from being delivered. I was told the earliest delivery day available was the following Tuesday (despite paying extra money for the Saturday delivery). Since I wasn't free on Tuesday I asked for a Wednesday delivery.

3. I called on Tuesday to confirm that my boxes will be delivered the next day. On Wednesday I received no text message about the estimated delivery timeframe and called again. I was told there was ANOTHER "technical issue" with my delivery and that the earliest possible delivery was Thursday.

As an international university student, I don't get much help with moving in. I also have mandatory sessions to attend most days so staying home all day waiting for deliveries is not possible. LoveSpace not only cost me valuable time but caused me days of unnecessary stress, inconvenience without my stored items and money. I trusted in their service but was left utterly disappointed. I would never recommend LoveSpace to anyone.

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